Fab Manager cloud offer

Frequently asked questions

Here are some frequently asked questions.

• Do you offer discounts for non-profit organizations ?

  Yes ! We are proud to support non-profit organizations. We offer a 12% discount on all subscriptions. Contact us to benefit from it.

• What if none of these plans fit my budget ?

  Good news ! Fab Manager is a completely free and open source software. You can host it on your own server. We have developer documentation to help you install everything.
  Having trouble installing it ? We can install Fab Manager for you and provide assistance if needed. Request a support quote.

• Can I change my plan ?

  You can upgrade or downgrade your subscription at any time for any reason through your customer area or by contacting us directly.

• When does a subscription to Fab Manager Cloud start?

  Subscription to Fab Manager Cloud begins on the day your instance is installed by our team. For example, if your Fab Manager instance is installed on 15 May 2024, your subscription will start on that date for a period of 12 months.

• Can I stop my subscription at any time ?

  You have a 30-day money back guarantee. You can cancel your subscription at any time within the first 30 days and receive a full refund. Just contact us.
  After this period, you can cancel the automatic renewal of your subscription until it expires, but no refund will be given.

• Is there an installation fee ?

  No, that's why we apply a 12-month commitment.

• Are there any limitations on use ?

  Only the Workshop offer is limited to 200 active members. We never suspend a site for exceeding the limit. We simply send you an email to inform you of a necessary upgrade.
  In addition, we do not apply limits on traffic or storage space as long as it does not interfere with the proper functioning of our infrastructure.

• How do I know if Fab Manager will meet my requirements ?

  You can test Fab Manager at any time through our instance of online demo , which is probably the best way to familiarize yourself with the software. You can also ask your questions to the community through the forum or of course contact us directly.

• I need a feature that is currently missing from Fab Manager. What solutions do I have to make it happen ?

  We listen to your proposals, which are very precious to us in order to make Fab Manager evolve. Perhaps one of your colleagues has already expressed the same need as you. We invite you to check on our roadmap that the desired functionality is not already planned.
  You also have the opportunity to vote for the next functionalities that will be developed. To participate, please go to our survey .
  Another solution is to be considered. As Fab Manager is open source software, you can provide technical or financial support to develop the desired functionality. The latter will be open source and thus made available to all.
  In any case, don't hesitate to contact us : contact@fab-manager.com

• In which language is Fab Manager available ?

  French, English, Spanish, German or Norwegian: choose your language. With the Crowdin platform , you can go further and help us translate Fab Manager into other languages.

• Is it possible to migrate from the Cloud to the Self-Hosted offer and vice versa at any time ?

  Yes, absolutely. You own your data and you can migrate at any time. If you are tired of maintaining your own server, we will help you import your data as part of our Cloud offers..

• Can you describe your security measures and where is my data located ?

  Just like you, we expect our data to be secure and confidential at all times. So we do everything we can to ensure that this is always the case. We conduct regular security audits of the software and our infrastructure.
  All Fab Manager servers are located in Paris, France. You can consult our data processing agreement.
  If you think you have found a vulnerability in one of our services, please contact us directly at security@fab-manager.com.